At Airship, keeping your data secure is our top priority. This guide explains what counts as sensitive information, when and how it can be shared, and the secure methods we recommend.
What is sensitive information?
Sensitive information includes (but is not limited to):
Any personal data of your guests that we handle on your behalf
Usernames and passwords for accessing systems (e.g. dashboard login details, API credentials)
When to share sensitive data
In most cases, there’s no need to send sensitive information manually. Our platform gives you secure self-service options, for example:
Airship REST API tokens – you can create and retrieve these directly
Airship data exports – you can download guest data through Airship Reports or the Audience Export feature
Sometimes, sharing is unavoidable – for example a data upload, that has more than 10k rows, needs to be uploaded by our team. In these cases, we’ll guide you through the process.
Golden rules for sharing
If you ever need to share sensitive data with us, or if we need to share with you, we always follow these rules:
Authorised users only – we only share data with verified contacts on the account
Never unencrypted – sensitive details are never sent in plain text email
How to share securely
1. Airship Secure Share
For an extra layer of protection, we provide Airship Secure Share - share sensitive text or files via a secure, expiring link.
If you need to send us sensitive data (such as guest data or API credentials), we’ll provide you with a secure Request link via Airship Secure Share. This works like a secure dropbox – only you can access the link, and the data is encrypted in transit. Reach out to our Support team who will share the link with you so you can send the data securely.
2. Gmail Confidential Mode
When sending sensitive information via email, we recommend using Gmail Confidential Mode:
Messages expire after 1 week
An SMS passcode is required to open the email
Works even if the recipient doesn’t use Gmail
However, data sent via Gmail Confidential Mode can't be copied or downloaded so use this method only when relevant or convenient.
Need help?
If you’re unsure about the best way to share data, please contact our Support Team and we’ll guide you through the safest option.