ResDiary charge an ongoing fee of £50 per location per year to monitor your integration.
To get started, provide confirmation in writing to your ResDiary Account Manager that your data can be shared with Airship, requesting that ResDiary send API access details to Airship.
After confirmation has been provided, ResDiary will provide Airship with API access. Airship will then configure your account to automatically retrieve data from ResDiary every 5 minutes.
What data is sent to Airship?
Contact email address
Contact mobile number
Contact first name
Contact last name
Contact date of birth
Contact post code
Contact email opt in
Contact SMS opt in
Booking reference ID
Booking party size
Booking stage value
Booking party date/time
Booking enquiry date/time
Booking updates (when changes are made in ResDiary, these are sent to Airship)
Promotion (if applicable)
Deposit information/spend data is not sent to Airship.
Our integration with ResDiary can also import historic data from ResDiary when you first activate the connection with us.
Regarding opt-in data, for historic imports, and where a contact already exists in Airship, the following rules apply:
If the contact is opted out in Airship but opted in within ResDiary
If the opt-out time in Airship newer the opt-in time in ResDiary, the contact will remain opted out
If the opt-out time in Airship is older than the opt-in time in ResDiary, the contact will be opted in
In other scenarios, the opt-in of the existing contact will be kept in Airship.
View your data in Airship
Once the connector is enabled, you will be able to see data flowing into your Airship account, by navigating to Folders & Groups.
To access your Contact Folders in Airship, scroll down to Contacts in the main menu and select Folders & Groups.
You’ll be able to select your Bookings folder to see contacts that have been added via the ResDiary connector. The name of the folder may vary for your particular account set-up.
ResDiary Promotion Segmentation
If you create a Promotion in ResDiary, then any guests booking for that promotion will also be added to a group of the same name within Airship, as per the examples above.
How could you use this integration
Send post visit emails to drive feedback.
Send pre booking emails to inform customers of anything they need to know before they arrive.
Set up a specific welcome journey for customers who have booked with you.
Contribute to PoP (Proof of presence).