Switching on the LiveRES / Airship connector means that each time a customer makes a booking, the customer and booking data will be automatically sent to your Airship database.
To get started, provide confirmation in writing to your LiveRES Account Manager that your data can be shared with Airship.
Once permission has been given, Airship will send API access details to your LiveRES Account Manager. Zonal will configure your account to send data to Airship.Your LiveRes Account Manager will inform you of any specific prerequisites before the Airship connector can be enabled for your account.
Data will be sent from LiveRES in near real-time.
What data is sent?
Contact data - Title
Contact data - First name
Contact data - Last name
Contact data - Mobile number
Contact data - Email address
Contact data - Email opt in
Booking data - Unit
Booking data - Type
Booking data - Enquiry Date
Booking data - Party Date
Booking data - Covers
Booking data - Status
Booking data - Notes
View your data in Airship
Once the connector is enabled, you will be able to see data flowing into your Airship account, by navigating to Folders & Groups.
To access your Contact Folders in Airship, scroll down to “Contacts” in the main menu and select “Folders & Groups”.
You’ll be able to select your Booking/LiveRES Group to see contacts within that Group that have been added via the LiveRES connector.
To view the booking data, open a contact record and click “View booking data”. This screen will show the booking record details for the customer.
Note that cancellations will be passed through to Airship, but only those made via the LiveRES reservations widget. Bookings cancelled via another source (Tables, API Integration, Auto cancel etc.) will not be passed through to Airship.