Partner charges
ResDiary charge an ongoing fee of £10 per location per month to monitor your integration.
Getting started
To get started, provide confirmation in writing to your ResDiary Account Manager that your data can be shared with Airship, requesting that ResDiary send API access details to Airship.
After confirmation has been provided, ResDiary will provide Airship with API access. Airship will then configure your account to automatically retrieve data from ResDiary daily.
The integration can specify the level of consent (Venue/Group) when creating or updating the contact in Airship. Let your Airship Account Manager know how the consent is set up in Resdiary. If it is not provided to us, the default setting is a Group level opt in.
What data is sent to Airship?
This data contributes to PoP (proof of presence).
Contact data
Email address
Mobile number
First name
Last name
Address
Date of birth
Postcode
Email opt in
SMS opt in
Booking data
Reference ID
Party size
Stage value
Booking type
Booking unit
Booking party date/time
Booking enquiry date/time
Booking updates (when changes are made in ResDiary, these are sent to Airship)
Promotion (if applicable)
Feedback
Purchase data*
Booking ID is stored as transaction reference
Basket items
Menu item description
Menu item value
Menu item quantity
*Please note that purchase data is only available if Resdiary are integrated into your POS & gets purchase data fed back to their platform. See your Resdiary account manager if you are unsure if you have this or not and they will be able to confirm.
Additionally, if it's available, purchase data will be switched on by default but can be turned off anytime if not needed. Please contact Customer Success Team to get that updated.
Historic data
Our integration with ResDiary can also import historic data from ResDiary when you first activate the connection with us.
Regarding opt-in data, for historic imports, and where a contact already exists in Airship, the following rules apply:
If the contact is opted out in Airship but opted in within ResDiary
If the opt-out time in Airship newer the opt-in time in ResDiary, the contact will remain opted out
If the opt-out time in Airship is older than the opt-in time in ResDiary, the contact will be opted in
In other scenarios, the opt-in of the existing contact will be kept in Airship.
View your data in Airship
Once the connector is enabled, you will be able to see data flowing into your Airship account, by navigating to Folders & Groups.
To access your Contact Folders in Airship, scroll down to Audiences in the main menu and select Folders & Groups.
You’ll be able to select your Bookings folder to see contacts that have been added via the ResDiary connector. The name of the folder may vary for your particular account set-up.
ResDiary Promotion Segmentation
If you create a Promotion in ResDiary, then any guests booking for that promotion will also be added to a group of the same name within Airship, as per the examples above.
How could you use this integration
Send post visit emails to drive feedback.
Send pre booking emails to inform customers of anything they need to know before they arrive.
Set up a specific welcome journey for customers who have booked with you.
Contribute to PoP (Proof of presence).