Getting started
Before the integration can be setup, reach out to Airship as we need to create a configuration file before the rest of the steps can be completed. Once confirmed, we will provide you with a URL;
Webhook URL (This is used for tripleseat to send us data)
Following that, you will need to complete a couple more actions outlined below to complete the setup
Approve Airship access
Create Webhook
Obtain Location IDs
Approve Airship access
Within Airship, you will see a menu item under Settings > Tripleseat Authentication
Select this, and then the Connect Tripleseat button, which will take you to the Tripleseat platform to authorise our connection.
Note, you might be required to login to your tripleseat account first if your session has expired.
Once logged in, you'll be asked to Approve our Apps access - select Authorize
You'll be given a confirmation, and thats the first step done!
Create Webhook
Follow these steps to get setup the webhooks and get the signing secret:
Go to tripleseat Dashboard > Settings > Resources
Click on tripleseat API / Webhooks
You may be asked to complete 2 Factor Authentication here to get access to the following screen
On the tripleseat API / Webhooks page select the Webhooks tab, then Add Webhook.
Select ‘Create Event’ and ‘Update Event’ in the Event Actions, add the webhook URL link that was provided to you by Airship in ‘Your Target URL’ and click ‘Create’.
Take a note of Signing Key (webhook secret) - you will need to share it with the Airship team.
Obtain Location IDs
To get Location IDs, go to Settings > Locations > View Location and Room IDs (located at the top right corner of the page)
Provide this list to Airship
Now you will have all the relevant details needed to set this integration up, Airship will update your configuration file and any new or updated bookings will start filtering through.
What data is sent to Airship?
Contact data
Contact first name
Contact last name
Contact email address
Contact mobile number
Contact address
Contact date of birth
Contact post code
Contact email opt in
Contact SMS opt in
Booking Data
Booking reference ID
Booking party size
Booking stage value
Booking type
Booking unit
Booking party date/time
Booking enquiry date/time
Deposit amount paid
This data is also a source of PoP (proof of presence).
Historic data
Our integration with tripleseat can also import historic data from tripleseat when you first activate the connection with us. Let the Airship Customer Success Team know what date you would like the data to be imported from.
View your data in Airship
Once the connector is enabled, you will be able to see data flowing into your Airship account, by navigating to Folders & Groups.
To access your Contact Folders in Airship, scroll down to Audiences in the main menu and select Folders & Groups.
You’ll be able to select your Bookings folder to see contacts that have been added via the tripleseat connector. The name of the folder may vary for your particular account set-up.
Booking Status
tripleseat has more booking statuses in its system compared to Airship. Airship stores three main booking statuses: New, Confirmed, and Cancelled. These statuses are mapped accordingly, as shown in the table below. For example, when Airship receives a booking from tripleseat with the status "Prospect", it will be stored as "New".
Please note that Airship does not differentiate between certain tripleseat statuses, such as Tentative, Definite, Closed, and Waitlist - all of these will be stored as Confirmed in Airship.
tripleseat Status | Airship Status |
PROSPECT | NEW |
TENTATIVE | CONFIRMED |
DEFINITE | CONFIRMED |
CLOSED | CONFIRMED |
LOST | CANCELLED |
WAITLIST | CONFIRMED |
How could you use this integration
Send post visit emails to drive feedback.
Send pre booking emails to inform customers of anything they need to know before they arrive.
Set up a specific welcome journey for customers who have booked with you.