Send your Guestline powered contact data into your Airship account. We connect to Guestlines API once a day to fetch all contact profiles of customers who have created, or updated a booking within the last 24 hours.
Fees
Guestline charge a per room, per month (based on a min of 30 rooms) fee. Please contact your Guestline account manager for confirmation on costs.
Getting started
Getting set-up with Guestline is straight forward!
You’ll need ask Guestline and provide Airships the following:
SOAP API username
SOAP API password
Interface ID
A list of Sites and Site IDs
You will also need to confirm with Airship;
Confirmation if you want Historic data bringing into Airship, and what date to go back to
A list of Room Type codes and their classification (Budget, Standard, Premium). If not provided, all rooms will be classed as Standard
Once we have all the information required, we will be able to build the configuration and switch the integration on.
What data is sent to Airship?
A list of fields that Airship captures, or updates based on bookings made are;
Contact fields
First Name
Surname
Address
Town
Postcode
County
Country
Mobile Number
Mobile opt in
Email opt in
Email Address
DOB
Stay specific information
Stay Reference
Stay venue
Date of stay (check in / check out)
Number of guests
Extras
Room Rate Code
Used Voucher/Promo Code (Yes / No)
Booking Has Pets (Yes / No)
Room Package Code
Stay Travel Agent
This data contributes to PoP (proof of presence).
Dynamic Fields
The following Dynamic Fields will be stored against a contact record, and visible from within Airship;
Last Reservation Booked date
Last Reservation Arrival date
Last Reservation Departure Date
Last Reservation Channel
Last Reservation Market Segment
Last Reservation Booking
Groups
When data is added to Airship, we will categorise it into the following groups;
Booker
Guest
This will enable you to target customers who have booked, vs customer who attended and were guests.
Historic Imports
Airship gives the ability to perform a 1 off historic import, when initially switching on the Guestline data bridge. Please let your Customer Success contact know if you would like this running, and how far back you would like us to collect data from.
We also implement a 'Historic Import Rule' for any data added via the historic import process, this means that;
If the customer is new to Airship, we will create them and apply the opt in preference provided
If the customer already exists in Airship (as we might have captured their details via another integration), we will ignore any opt in preferences provided
This ensures that we aren't inadvertently opting customers in (or out), who have engaged with your brand recently.