Arch provides an Order and Pay solution that seamlessly integrates with the industry’s leading POS providers – And you can also get customer data flowing directly into your Airship account
Getting Started
Getting set-up with Arch is straight forward! You'll need;
An Airship REST API token
Your Airship Account ID
A list of your Airship Unit IDs (locations)
Creating an API token
You'll need to create an API "Personal Access Token" for them to be able to pass data into your account securely.
To do this. you can either
A) invite your contact at Arch as a user to your Airship account and let them do this themselves, or;
B) you can do this on their behalf and pass the token on to them securely.
To create an API Personal Access Token, follow our guide here >
Airship Account ID
Arch will also require your Airship Account ID. If you're not sure what this is, please request it from our Customer Success team.
How to setup the integration in Arch
Step I
1. In the ARCH CMS, go to Setup -> Credentials page
2. Create an Airship Credential. Input the following:
Credential Name
Account ID
Personal access token
3. Can also test the connection is working by clicking the test button (check mark is shown if the connection test is successful)
4. Clicking Submit will create an Airship Credential
STEP II: INTEGRATE AIRSHIP CRM TO VENUE
1. In the Arch CMS, go to Setup -> Integrations page
2. On the page
Select the target venue to have Airship integrated
Click on the CRM Setup button – the CRM Setup form will be opened
3. Input the following details for Venue to Airship configuration
Airship Credential - the one that was made beforehand (STEP I)
Source
Units - The values are retrieved from an http request using the defined Airship credential in STEP I
Click Submit to finish
What data is sent to Airship?
Contact first name
Contact surname
Contact email address
Contact mobile number
Contact address
Contact email opt in status
Contact SMS opt in status
Contact unit (location of order)
Purchase history - unit/location
Purchase history - Transaction date
Purchase history - transaction reference
Purchase Item(s) details
Item name
Item SKU
Item Quantity
Item value
View your data in Airship
Once the connector is enabled, you will be able to see data flowing into your Airship account, by navigating to Folders & Groups.
To access your Contact Folders in Airship, scroll down to Contacts in the main menu and select Folders & Groups.
Contacts will be stored in groups under each relevant unit/location with an appropriate group name depending on the order type of customer purchase. The order types are configurable in Arch, but it will display in the format Arch_{Order service type}
If you click into one of the groups, you'll see all contacts who made a purchase using that method.
Additionally, if you wish to view the purchase dates and line items, you can view this under View EPOS data, within a customer's record:
Having purchase history and location information allows this integration to be used as a source of Proof of Presence (PoP) data within your campaigns and insight reports.