Arch provides an Order and Pay solution that seamlessly integrates with the industry’s leading POS providers – And you can also get customer data flowing directly into your Airship account

Getting Started

Getting set-up with Arch is straight forward! You'll need;

  • An Airship REST API token

  • Your Airship Account ID

  • A list of your Airship Unit IDs (locations)

Creating an API token

You'll need to create an API "Personal Access Token" for them to be able to pass data into your account securely.

To do this. you can either

A) invite your contact at Arch as a user to your Airship account and let them do this themselves, or;

B) you can do this on their behalf and pass the token on to them securely.

To create an API Personal Access Token, follow our guide here >

Airship Account ID

Arch will also require your Airship Account ID. If you're not sure what this is, please request it from our Customer Success team.


How to setup the integration in Arch

Step I

1. In the ARCH CMS, go to Setup -> Credentials page

2. Create an Airship Credential. Input the following:

  • Credential Name

  • Account ID

  • Personal access token

3. Can also test the connection is working by clicking the test button (check mark is shown if the connection test is successful)

4. Clicking Submit will create an Airship Credential

STEP II: INTEGRATE AIRSHIP CRM TO VENUE

1. In the Arch CMS, go to Setup -> Integrations page

2. On the page

  • Select the target venue to have Airship integrated

  • Click on the CRM Setup button – the CRM Setup form will be opened

3. Input the following details for Venue to Airship configuration

  • Airship Credential - the one that was made beforehand (STEP I)

  • Source

  • Units - The values are retrieved from an http request using the defined Airship credential in STEP I

  • Click Submit to finish


What data is sent to Airship?

  • Contact first name

  • Contact surname

  • Contact email address

  • Contact mobile number

  • Contact address

  • Contact email opt in status

  • Contact SMS opt in status

  • Contact unit (location of order)

  • Purchase history - unit/location

  • Purchase history - Transaction date

  • Purchase history - transaction reference

  • Purchase Item(s) details

    • Item name

    • Item SKU

    • Item Quantity

    • Item value

View your data in Airship

Once the connector is enabled, you will be able to see data flowing into your Airship account, by navigating to Folders & Groups.

To access your Contact Folders in Airship, scroll down to Contacts in the main menu and select Folders & Groups.

Contacts will be stored in groups under each relevant unit/location with an appropriate group name depending on the order type of customer purchase. The order types are configurable in Arch, but it will display in the format Arch_{Order service type}

If you click into one of the groups, you'll see all contacts who made a purchase using that method.

Additionally, if you wish to view the purchase dates and line items, you can view this under View EPOS data, within a customer's record:

Having purchase history and location information allows this integration to be used as a source of Proof of Presence (PoP) data within your campaigns and insight reports.

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