Switching on the Support Wizard x Airship connector means that each time a customer is detected on your WIFI, the customer data will be automatically sent to your Airship database.


Getting Started

The integration will run in near real time, and update your database.

In order to setup the Support Wizard integration, you will need the following details from Airship;

  • Airship Personal Access Token (Read + Write)

  • Airship Account ID

  • Airship unit IDs

Creating an API token

You'll need to create an API "Personal Access Token" for Support Wizard WIFI to pass data into your account securely. To do this. you can either;

A) Invite your Support Wizard account manager as a user to your Airship account and let them do this themselves, or;

B) You can do this on their behalf and pass the token on to them securely.

To create an API Personal Access Token, follow our guide here >

Airship Account ID

Support Wizard will also require your Airship Account ID. If you're not sure what this is, please request it from our Customer Success team.

Airship Unit IDs

Support Wizard will also require your Airship Unit IDs. If you're not sure what these are, please request it from our Customer Success team.


What data is sent to Airship?

  • First name

  • last name

  • Gender

  • DoB

  • Mobile number

  • Email address

  • Email opt-in

  • SMS opt-in

PoP is also created when a contact is received.

View your data in Airship

Contacts are sorted into Folders & Groups against the visited venue, in the group 'WIFI'

From here, you can select your contacts - view all profile details against them.

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