Switching on the Collins x Airship connector means that each time a customer makes a booking, the customer and booking data will be automatically sent to your Airship database.
The integration will run once per day, and bring all the new and updated bookings from the previous day into Airship.
Getting started
To get started, provide confirmation in writing to your Collins Account Manager that your data can be shared with Airship.
From Collins, you will need to request;
Collins API access (we'll need a bearer token)
A list of your venues with Collins venue IDs
You will need to confirm to Airship;
If you want a historic import running, and what date to backfill data for
If you require any specific Groupings of contacts (see labels)
What data is sent?
The following information will be sent and stored against the Airship customer profile;
Title
First Name
Surname
DOB
Email / Mobile Opt-in
Venue
Booking info
Reservation confirmation number
Reservation date/time
Enquiry date/time
Booking status
Booking source
Booking type
Party Size
This data contributes to PoP (proof of presence).
Note, some of the above fields may be optional in the Collins platform
Groups
When a contact is added to Airship, it will be placed into a group based on their booking type, using the format DesignMyNight - {booking type name} .
Booking types can be defined in Collins;
If new booking types are added in Collins, and a contact makes a booking using it - the group within airship will be dynamically created and the contact assigned.
Within Collins, labels can also be added to either a contact or a reservation. Airship can assign contacts to a group based on these custom labels also
If you would like contacts to be assigned a group based on labels, please provide your Airship Customer Success contact a list of labels which we should look out for.
How it works
Once a day (early hours), we will request all reservations that have been created, or updated within the last 24hours from Collins via their API.
When a booking is processed by Airship, we perform a check to see if the booking is New, or already exists. If the booking is new, we will;
Add / update the contact profile
Associate the booking to the contact profile
If the booking already exists, Airship will;
Update the booking details
Airship will not update a contact profile as part as a 'Booking update' action, to ensure that Airship doesn't inadvertently opt customers in after a booking is attended / updated.
View your data in Airship
Once the connector is enabled, you will be able to see data flowing into your Airship account, by navigating to Folders & Groups.
To access your Contact Folders in Airship, scroll down to “Contacts” in the main menu and select “Folders & Groups”.
Any data from Design my night will be visible in the groups prefix with DesignMyNight - .
To view the booking data, open a contact record and click “View bookings”. This screen will show the booking record details for the customer.
