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How We Handle Security Incidents

We take the security of your data seriously and that means being prepared in case something goes wrong.

Oskar Smith avatar
Written by Oskar Smith
Updated this week

We monitor for threats

Our systems are monitored around the clock for signs of unusual activity. That includes automated alerting and logging tools that help us detect issues early.

We have a response plan

If something does go wrong, we follow a clear incident response process:

  1. Detect & Investigate – We identify the issue and assess the potential impact.

  2. Contain & Fix – We take steps to stop the issue and prevent it from spreading.

  3. Notify – If the incident affects your data or service, we’ll let you know promptly.

  4. Review – We analyse what happened and put improvements in place to reduce the chance of it happening again.

You’ll hear from us if needed

We believe in being open and transparent. If a security issue affects your account or your data, we’ll contact you as soon as possible with clear next steps.

Need to report an issue?

If you suspect something isn’t right, like suspicious activity or a potential breach, please contact us right away. Our team will investigate and respond quickly.

More detailed information about our incident response policy is available on request at https://policies.airship.co.uk.

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