We monitor for threats
Our systems are monitored around the clock for signs of unusual activity. That includes automated alerting and logging tools that help us detect issues early.
We have a response plan
If something does go wrong, we follow a clear incident response process:
Detect & Investigate – We identify the issue and assess the potential impact.
Contain & Fix – We take steps to stop the issue and prevent it from spreading.
Notify – If the incident affects your data or service, we’ll let you know promptly.
Review – We analyse what happened and put improvements in place to reduce the chance of it happening again.
You’ll hear from us if needed
We believe in being open and transparent. If a security issue affects your account or your data, we’ll contact you as soon as possible with clear next steps.
Need to report an issue?
If you suspect something isn’t right, like suspicious activity or a potential breach, please contact us right away. Our team will investigate and respond quickly.
More detailed information about our incident response policy is available on request at https://policies.airship.co.uk.