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I've lost my password, how do I log in?
I've lost my password, how do I log in?

If you have become a user and activated your account you may at some point forget your password. This is how to reset it and log in.

Grace Fisher avatar
Written by Grace Fisher
Updated over a week ago

Step one

First visit and click ‘Forgotten Password?’ at the bottom of the screen.

Step two

Enter your username (if you can’t remember it, your username will be in the initial password email you were originally sent, or you can email to ask for assistance).

Also enter the email address which is associated with the username. Press ‘Reset Password’.

Step three

On submission of the Reset Password form you will be sent an email with the subject line ‘Airship reset password’.

Step four

Follow the link in ‘Reset Password’ email. Enter your user name. Enter your new password and then re-enter it. Remember it must contain at least one letter, one number and one symbol e.g. @ % ! _ + and press Set Password.

Once you have submitted a valid password you will then be directed to log back into your account.


When requesting a password reset, if you enter your details and get the error message ‘We didn’t recognise those details, please try again’ then you have not yet activated your account. If it is over 48 hours since you were sent the initial email, then please contact as the initial email will now have expired.

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