Switching on the OpenTable Guest Centre / Airship connector means that each time a customer makes a booking, the customer and booking data will be automatically sent to your Airship database.
Fees
There are additional API fees from Opentable. You would need 'Gold' or 'Platinum' API package to get this integration set up. Contact your Opentable Account Manager for more information.
Getting started
To get started, provide confirmation in writing to your OpenTable Account Manager that your data can be shared with Airship, requesting that OpenTable send API access details to Airship.
After confirmation has been provided, OpenTable will provide Airship with API access. Airship will then configure your account to automatically retrieve data from OpenTable every 5 minutes.
What data is sent to Airship?
Contact data
First name
Last name
Email
Mobile number
DOB
Postcode
Booking data
Booking status
Booking source
Booking enquiry date
Booking date
Booking deposit amount
Booking location
Booking party size
Tags
OpenTable have a tagging feature that allows an OpenTable user to segment customers. Airship pulls these in and drops customer records into separate groups based on OpenTable tags.
View your data in Airship
Once the connector is enabled, you will be able to see data flowing into your Airship account, by navigating to Folders & Groups.
You’ll be able to select your Booking/OpenTable Group to see contacts within that Group that have been added via the OpenTable connector.
Under the OpenTable Tags folder, you will be able to see a group for each corresponding OpenTable tag.