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How to set up the HLS (High Level Software) Airship connector
How to set up the HLS (High Level Software) Airship connector

Switching on the HLS x Airship connector means that your hotel contacts are automatically sent to your Airship database

Written by Anthony Moore
Updated over a week ago

Send your Hotel powered contact data into your Airship account. We connect to HLS' API once a day to fetch all contact profiles of customers who have created, or updated a booking within the last 24 hours.

Partner charges

HLS charge an ongoing fee of £10 per site, per month to monitor your integration.

Getting started

Getting set-up with HLS is straight forward! You’ll need to obtain the following from HLS and provide to Airships customer success team:

  • Client ID

  • Client Secret

  • x-api-key

  • A list of Sites and Site IDs (note, this can also be obtained from the API)

  • Confirmation if you want Historic data running into Airship, and what date to go back to

Once we have all the information required, we will be able to build the configuration and switch the integration on.

What data is sent to Airship?

A list of fields that Airship captures, or updates based on bookings made are;

  • Contact fields

    • First Name

    • Surname

    • Address

    • Town

    • Postcode

    • County

    • Mobile Number

    • Mobile optin

    • Email optin

    • Email Address

  • Stay specific information

    • Stay Reference

    • Stay venue

    • Rooms booked

    • Date of stay (check in / check out)

    • Number of guests

    • Number of children

    • Room type (Standard)

    • Booking source (Internal or externally sourced booking)

    • Room rate (net and gross)

    • Booking Status (pre-reservation, cancelled, no show, checked out)

    • Room Rate Code

    • Stay Travel Agent

This data contributes to PoP (proof of presence).


When data is added to Airship, we will categorise it into the following groups;

  • HLS - Leisure

  • HLS - Business

This will enable you to target customers who have booked for business vs leisure.

You can also define 'Labels' as part of the setup, and any contacts that come from HLS with that label will be allocated into a group with the same name.

View your data in Airship

Once the connector is enabled, you will be able to see data flowing into your Airship account, by navigating to Folders & Groups.

To access your Contact Folders in Airship, scroll down to “Contacts” in the main menu and select “Folders & Groups”.

You’ll be able to select your 'HLS - {visit type}' Group to see contacts within that Group that have been added via the HLS connector. If you have defined any additional Groups / Tags as part of the integration, these can also be seen here

To view the booking or purchase data, open a contact record and click “View Stays". This screen will show all the stays recorded for the customer.

Historic Imports

Airship gives the ability to perform a 1 off historic import, when initially switching on the HLS data bridge. Please let your Customer Success contact know if you would like this running, and how far back you would like us to collect data from.

We also implement a 'Historic Import Rule' for any data added via the historic import process, this means that;

  • If the customer is new to Airship, we will create them and apply the opt in preference provided

  • If the customer already exists in Airship (as we might have captured their details via another integration), we will ignore any opt in preferences provided

This ensures that we aren't inadvertently opting customers in (or out), who have engaged with your brand recently.

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