LOKE provides a Loyalty & Order and Pay solution that seamlessly integrate with the industry’s leading POS providers.
And you can also get customer and order data flowing directly into your Airship account!
Getting started
Getting set-up with LOKE is straight forward! You'll need to ask LOKE;
LOKE Organisation ID
List of LOKE Venue IDs and venue names
Once you have all this in place, get in touch with your Airship Customer Success contact and we'll handle the rest.
What data is sent to Airship?
Contact first name
Contact surname
Contact email address
Contact mobile number
Contact Gender
Contact Date of Birth (Note, this isn't captured for guest orders)
Contact email opt in status
Contact unit (location of order)
Purchaser history - unit/location
Purchaser history - transaction reference
Purchaser history - SKU
Purchaser history - quantity
Purchaser history - value
There are also the following Dynamic Fields which will be provided for a contact;
Dynamic Field - Last points earned date
Dynamic Field - Last points redeemed date
Dynamic Field - Last spend date
Dynamic Field - Points Balance
Dynamic Field - Lifetime Points Earned
Dynamic Field - Lifetime Points Redeemed
Dynamic Field - Lifetime total spend
Dynamic Field - Last points earned date
View your data in Airship
Once the connector is enabled, you will be able to see data flowing into your Airship account, by navigating to Folders & Groups.
To access your Contact Folders in Airship, scroll down to Contacts in the main menu and select Folders & Groups.
Contacts will be stored in groups under each relevant unit/location under the group name 'LOKE - Orders'
If you click into one of the groups, you'll see all contacts who made a purchase using that method.
Loom Message - 25 January 2023 - Watch Video
Additionally, if you wish to view the purchase dates and line items, you can view this under View EPOS data, within a customer's record:
Having purchase history and location information allows this integration to be used as a source of Proof of Presence (PoP) data within your campaigns and insight reports.