Switching on the Fydelia / Airship connector means that each time a customer connects to your WiFi, the customer and WiFi data will be automatically sent to your Airship database.
Getting started
To get started, get in touch with your Fydelia Account Manager. Provide confirmation in writing to your Account Manager that your data can be shared with Airship.
Your Fydelia Account Manager will then let Airship know that they require API access to send data to your Airship database.
Airship will send the necessary API details to Fydelia who will switch on the connector for your account.
Data is sent in near real-time to your Airship database when a customer connects to your WiFi. PoP is created when a contact is received.
What data is sent to Airship?
Contact - First name
Contact - Last name
Contact - Email address
Contact - Email opt in
WiFi transaction - Hot Spot Name
WiFi transaction - AP MAC Address
WiFi transaction - Mime Type
WiFi transaction - Interaction Type
WiFi transaction - Interaction Date/Time
Fydelia is now able to customise the wifi sign-up form depending on the data that Airship holds. They will do a contact lookup when a customer enters an email to see if that contact already exists on Airship and whether it would benefit from any extra information, for example:
If they exist, and they don't have a DOB - then it will prompt the customer to add a DOB
If they exist, and they are opted out - it will prompt the customer to opt in
Fydelia can also capture bespoke information via custom questions, and send it over to Airship as a dynamic field.
View your data in Airship
Once the connector is enabled, you will be able to see data flowing into your Airship account, by navigating to "Folders & Groups".
To access your Contact Folders in Airship, scroll down to “Contacts” in the main menu and select “Folders & Groups”.
You’ll be able to select your Wifi Group to see contacts within that Group that have been added via the Fydelia connector.
Historic Data
It is not possible to obtain historic data from the integration. If you would like your historic contacts uploading, a manual upload of contact data will be required (this file can be downloaded from the Fydelia Portal).