Switching on the Sentiment Search / Airship connector means that each time a customer gives feedback, the customer and feedback data will be automatically sent to your Airship database.
Data from Sentiment Search is sent across to Airship on a daily basis at 2am.
Getting started
To get started, get in touch with your Airship Account Manager. Provide confirmation in writing to your Sentiment Search Account Manager that your data can be shared with Airship.
Your Account Manager will then let Airship know that they require API access to send data to your Airship database.
Airship will send the necessary details to Sentiment Search who will switch on the connector for your account;
Airship Personal Access Token (Read + Write)
Airship Account ID
Airship unit IDs
Creating an API token
You'll need to create an API "Personal Access Token" for Sentiment Search to pass data into your account securely. To do this. you can either;
A) Invite your Sentiment Search account manager as a user to your Airship account and let them do this themselves, or;
B) You can do this on their behalf and pass the token on to them securely.
To create an API Personal Access Token, follow our guide here >
Airship Account ID
Sentiment Search will also require your Airship Account ID. If you're not sure what this is, please request it from our Customer Success team.
Airship Unit IDs
Sentiment Search will also require your Airship Unit IDs. If you're not sure what these are, please request it from our Customer Success team.
What data is sent to Airship?
Contact email address
Contact first name
Contact surname
Contact Mobile number
Contact mobile opt in status
Contact email opt in status
Feedback transaction - Unit
Feedback transaction - Source
Feedback transaction - Type (e.g. positive / negative / neutral)*
Feedback transaction - Date
Feedback transaction - score (out of 5)
This data contributes to PoP (proof of presence).
*Note the feedback type is driven based on the score given by the customer;
if the score is 4 or 5, the feedback is positive
if the score is 3, the feedback is neutral
if the score is 1 or 2, the feedback is negative
View your data in Airship
Once the connector is enabled, you will be able to see data flowing into your Airship account, by navigating to Folders & Groups.
To access your Contact Folders in Airship, scroll down to “Contacts” in the main menu and select “Folders & Groups”.
You’ll be able to select your Sentiment Search Group to see contacts within that Group that have been added via the Sentiment Search connector. When you select a contact, you can also goto View Feedback given to see more details on the feedback provided.
Historic Data
If you would like historic data uploaded to your Airship database, ask your Sentiment Search account manager to send the historic data to Airship. You will need to inform them of the date range of the historic data you wish to upload.