Switching on the Black Box Intelligence / Airship connector means that each time a customer gives feedback, the customer and feedback data will be automatically sent to your Airship database.
Data from Black Box Intelligence is typically sent across to Airship in real time.
Getting started
To get started, get in touch with your Airship Account Manager. Provide confirmation in writing to your Black Box Intelligence Account Manager that your data can be shared with Airship.
Your Account Manager will then let Airship know that they require API access to send data to your Airship database.
Airship will send the necessary details to Black Box Intelligence who will switch on the connector for your account.
What data is sent to Airship?
Only opted in customers are sent to Airship.
Contact email address
Contact email opt in status
Feedback transaction - Unit
Feedback transaction - Source (e.g. Tablet)
Feedback transaction - Type (e.g. positive)
Feedback transaction - Date
Feedback transaction - score (out of 5)
View your data in Airship
Once the connector is enabled, you will be able to see data flowing into your Airship account, by navigating to Folders & Groups.
To access your Contact Folders in Airship, scroll down to “Contacts” in the main menu and select “Folders & Groups”.
You’ll be able to select your Feedback/Black Box Intelligence Group to see contacts within that Group that have been added via the Black Box Intelligence connector.