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Track and Trace explained!
Track and Trace explained!

How the customer journey works and how to access your data!

Georgina Doyle avatar
Written by Georgina Doyle
Updated over a week ago

The government has announced that they are advising all operators to keep a temporary record of customers and visitors. But what does that mean for you and how can we help you?

If you have signed up to use our Track and Trace mechanic you can keep a record of all the customers coming through your doors and have the ability to share their information with the necessary authorities.

To check in your customers just need to use their phone camera to scan the QR code that you have been supplied with, this will look something like the below:

You can choose whether to use our standard posters that are ready to be printed and displayed around your venues or to add the QR codes into your own designs. We’ll supply you with both!

Customer Journey

Once the customer has scanned the QR code they will be taken through the below journey:

When the customer returns to your venue for a second visit will remember them and check them in quickly, as follows:

You can also choose whether you’d like to send a follow-up SMS to your guests notifying them or their check-in.

Accessing your data

In the event that you need to supply your Track and Trace data to the authorities, you can securely export these contacts from the Airship reporting dashboard.

Head to Reports > Track and Trace contact data

Next, you can select the date and venue you want to access the data for.

You can then run the report and choose whether you would like to view or download the data.

This data will be displayed with a check-in date and time as well as the contact information for each customer.

We will automatically remove customer data 21 days after they last visited your business as per the government’s guidance.

For any questions or additional support, you can get in touch with us on

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