Switching on the Fango x Airship connector means that each time a customer makes a booking, the customer and booking data will be automatically sent to your Airship database via a daily sync.
The integration will run once per day, and bring all the new and updated bookings from the previous day into Airship.
Getting started
To get started, provide confirmation in writing to your Fago Account Manager that your data can be shared with Airship.
You will need the following details from Airship;
Airship Personal Access Token (Read + Write)
Airship Account ID
Airship unit IDs
Creating an API token
You'll need to create an API "Personal Access Token" for Fango to pass data into your account securely. To do this. you can either;
A) Invite your Fango account manager as a user to your Airship account and let them do this themselves, or;
B) You can do this on their behalf and pass the token on to them securely.
To create an API Personal Access Token, follow our guide here >
Airship Account ID
Fango will also require your Airship Account ID. If you're not sure what this is, please request it from our Customer Success team.
Airship Unit IDs
Fango will also require your Airship units and Unit IDs. If you're not sure what these are, please request them from our Customer Success team.
What data is sent?
The following information will be sent and stored against the Airship customer profile;
First Name
Surname
Email Address
Email Opt-in
Mobile number
Mobile Opt-in
Venue
Booking info
Reservation confirmation number
Reservation date/time
Enquiry date/time
Booking status
Booking source
Booking type
Party Size
This data is a source of PoP.
Groups
When a contact is added to Airship, it will be added to the venue the booking was made for, into a group called bookings.
How it works
Once a day, Fango will send us all bookings that have been created or updated the previous day. This enables us to keep in sync with the booking platform, and update for any changes such as cancelations.
When a booking is processed by Airship, we perform a check to see if the booking is New, or already exists. If the booking is new, we will;
Add / update the contact profile
Associate the booking to the contact profile
If the booking already exists, Airship will;
Update the booking details
Airship will not update a contact profile as part as a 'Booking update' action, to ensure that Airship doesn't inadvertently opt customers in after a booking is attended / updated.
View your data in Airship
Once the connector is enabled, you will be able to see data flowing into your Airship account, by navigating to Folders & Groups.
To access your Contact Folders in Airship, scroll down to “Contacts” in the main menu and select “Folders & Groups”.
Any data from from Fango will be visible in the Fango folder > Fango group.
To view the booking data, open a contact record and click “View bookings”. This screen will show the booking record details for the customer.