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Customer Data
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19 articles in this collection
Written by
Oskar Smith,
Anthony Green,
Andrew Whiteley
and 3 others
Track and Trace explained!
How the customer journey works and how to access your data!
Written by
Georgina Doyle
Updated over a week ago
Spam traps and how to avoid them
Learn about spam trap addresses, why they are bad for your sending reputation and what to do about them.
Written by
Rob Marcer
Updated over a week ago
How to check your database size
How to take a look at how many adoring fans you’ve accumulated using the Airship Console.
Written by
Oskar Smith
Updated over a week ago
How to add contacts to your Airship database
Got someone you need to add to your database? Here’s how.
Written by
Oskar Smith
Updated over a week ago
How to use the birthday search feature in Airship
How to take a look at the contacts on your database who have a got a birthday coming up.
Written by
Oskar Smith
Updated over a week ago
How to view WiFi data in Airship
Airship has an interface to display WiFi interactions made by a customer.
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Written by
Anthony Green
Updated over a week ago
Updating or unsubscribing a contact
Got a customer record you need to amend or unsubscribe? Here’s how to do it.
Written by
Oskar Smith
Updated over a week ago
Forms and GDPR
How to add an Airship form to your Wordpress site.
Here's a step by step guide to adding an Airship form to your Wordpress website.
Written by
Patrick Mackintosh
Updated over a week ago
Working with sign up forms in Airship
Forms. They are often the first thing a potential member of your database will see, so they’ve got to be right.
Written by
Andrew Whiteley
Updated over a week ago
Introducing the Airship Data Preferences Centre
We’ve built a Data Preferences tool that allows your customers to view, amend, export and delete their data and consents.
Written by
Oskar Smith
Updated over a week ago
Guide to Airship forms - deprecated
Forms on your websites are one of the key data collection touch points for any business. Here's how to work with them in Airship.
Written by
Oskar Smith
Updated over a week ago
Importing and managing your data
What kind of data can Airship store?
Airship can store a huge variety of data. Here's an overview...
Written by
Oskar Smith
Updated over a week ago
Cleaning your data
All you need to know about how to have and maintain a clean database.
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Written by
Anthony Green
Updated over a week ago
How to import customer data into the Console
If you have data outside Airship that you need to import, here’s how to do it.
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Written by
Anthony Green
Updated over a week ago
Working with groups and folders
Learn how to keep your data organised using Groups and Folders.
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Written by
Anthony Green
Updated over a week ago
Understanding the numbers on the Folders & Groups screen
The Folders & Groups interface gives you a wealth of information. But what do all the numbers mean?
Written by
Oskar Smith
Updated over a week ago
Active vs Deactive contacts
In Airship, you’ll see us refer to Active and Deactive contacts. What do we mean by this? Find out here.
Written by
Oskar Smith
Updated over a week ago
Working with duplicate contacts
All you need to know about duplicates and contact merge.
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Written by
Anthony Green
Updated over a week ago
How to transfer files to Airship
Files can be transferred to Airship by SFTP, this article shows you the steps to get started.
Written by
Rob Marcer
Updated over a week ago