Customer Data

Track and Trace explained!

How the customer journey works and how to access your data!

Written by Georgina Doyle
Updated over a week ago

Spam traps and how to avoid them

Learn about spam trap addresses, why they are bad for your sending reputation and what to do about them.

Written by Rob Marcer
Updated over a week ago

How to check your database size

How to take a look at how many adoring fans you’ve accumulated using the Airship Console.

Written by Oskar Smith
Updated over a week ago

How to add contacts to your Airship database

Got someone you need to add to your database? Here’s how.

Written by Oskar Smith
Updated over a week ago

How to use the birthday search feature in Airship

How to take a look at the contacts on your database who have a got a birthday coming up.

Written by Oskar Smith
Updated over a week ago

How to view WiFi data in Airship

Airship has an interface to display WiFi interactions made by a customer.

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Written by Anthony Green
Updated over a week ago

Updating or unsubscribing a contact

Got a customer record you need to amend or unsubscribe? Here’s how to do it.

Written by Oskar Smith
Updated over a week ago

How to add an Airship form to your Wordpress site.

Here's a step by step guide to adding an Airship form to your Wordpress website.

Written by Patrick Mackintosh
Updated over a week ago

Working with sign up forms in Airship

Forms. They are often the first thing a potential member of your database will see, so they’ve got to be right.

Written by Andrew Whiteley
Updated over a week ago

Introducing the Airship Data Preferences Centre

We’ve built a Data Preferences tool that allows your customers to view, amend, export and delete their data and consents.

Written by Oskar Smith
Updated over a week ago

Guide to Airship forms - deprecated

Forms on your websites are one of the key data collection touch points for any business. Here's how to work with them in Airship.

Written by Oskar Smith
Updated over a week ago

What kind of data can Airship store?

Airship can store a huge variety of data. Here's an overview...

Written by Oskar Smith
Updated over a week ago

Cleaning your data

All you need to know about how to have and maintain a clean database.

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Written by Anthony Green
Updated over a week ago

How to import customer data into the Console

If you have data outside Airship that you need to import, here’s how to do it.

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Written by Anthony Green
Updated over a week ago

Working with groups and folders

Learn how to keep your data organised using Groups and Folders.

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Written by Anthony Green
Updated over a week ago

Understanding the numbers on the Folders & Groups screen

The Folders & Groups interface gives you a wealth of information. But what do all the numbers mean?

Written by Oskar Smith
Updated over a week ago

Active vs Deactive contacts

In Airship, you’ll see us refer to Active and Deactive contacts. What do we mean by this? Find out here.

Written by Oskar Smith
Updated over a week ago

Working with duplicate contacts

All you need to know about duplicates and contact merge.

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Written by Anthony Green
Updated over a week ago

How to transfer files to Airship

Files can be transferred to Airship by SFTP, this article shows you the steps to get started.

Written by Rob Marcer
Updated over a week ago