Airship

Communicate with your customers depending on which PoP segment they belong to.

Targeting your Proof of Presence (PoP) segments

Defining your Proof of Presence (PoP) segments

Use our reporting tools to understand the recency and frequency of your customers.

Understanding our Proof of Presence (PoP) metrics

Need to find a contact on your Airship account? Here's what to do.

How to search for a contact's profile

Need to change someone's opt-in status? Here's what to do.

How to update a contact's opt-in status (subscribe status)

Find out what an SAR is and what to do about it.

How to handle a Subject Access Request (SAR)

Save your contact searches in Airship to use again and again

How to create and manage saved audiences 👥🔍

Georgina Doyle

Oskar Smith

Stephen Evans

Contacts & Database

Find out how to add a single contact (guest) to your Airship database.

How to add a contact (guest) to your Airship database (📽️)

Airship has an interface to display WiFi interactions made by a customer.

How to view WiFi data in Airship

Previously called "Audience exporter". Find out here how to export and download your contact data whenever you need it.

How to use the Database Exporter tool 📤

Allowing customers to choose whether to opt out by location or account

Unit Level Unsubscribe

Sometimes a contact will need to be removed from a group - here's a way to do this.

How to remove a contact from a specific group

Sometimes you'll need to add a contact to a group - here's how to do this.

How to add a contact to a specific group

Need to delete a contact on your Airship database? Here's how.

How to delete a contact

All you need to know about how to have and maintain a clean database.

Cleaning your data

If you have data outside Airship that you need to import, here’s how to do it.

Uploading data into your Airship account

Learn how to keep your data organised using Groups and Folders.

Working with groups and folders

All you need to know about duplicates and contact merge.

Working with duplicate contacts

In Airship, you’ll see us refer to Active and Deactive contacts. What do we mean by this? Find out here.

Active vs Deactive contacts

The Folders & Groups interface gives you a wealth of information. But what do all the numbers mean?

Understanding the numbers on the Folders & Groups screen

Airship can store a huge variety of data. Here's an overview...

What kind of data can Airship store?

Find out how your contacts can access and edit their data preferences.

The Airship Data Preferences Centre

Find out more about how to use your email conversion rate report

Airship conversion rate report

Want to see how your email campaigns are performing? Here's how!

How to use Email campaign overview report

There's lots of different ways to see how your emails are performing, here's a breakdown of your options.

Email Stats Explained

What reporting can I see for my SMS campaigns?

SMS Reporting

Read rates and iOS15's changes to user privacy

Organise your emails and make reporting a whole lot easier 🏷️

How to use email tags (and how to report on them) 🏷️

Anthony Green

Customer Data

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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