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How to remove a contact from a specific group

Sometimes a contact will need to be removed from a group - here's a way to do this.

Written by Stephen Evans

Video guide (no sound)

Written guide

1. Search the contact via the Overview page using the search bar (you can search the contact by their email address or mobile number).

2. Once you find the right contact, under the 'Groups' section (scroll down the page a bit to see it) click on the blue Show assigned groups button. This will show up all the groups this contact is on.

Now click the downward arrow next to the relevant location which has the group your contact is assigned to. The list of groups they're part of under that location will then show up.

To the right hand side you'll see cog symbols next to each group the contact is part of. Click the cog for the group you want to remove the contact from.

Clicking the cog will show a 'Delete group' message pop up next to the cog.

After clicking on the 'Delete Group' pop up another pop up message will appear at the top of the screen saying 'Are you sure you want to remove contact from group - [Name of group]?"

Click OK if you're sure you want to delete the contact from the group.

After this, the contact will be removed from the group.


Need help or have questions? Reach out to us on success@airship.co.uk

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