Sometimes you might need our team to create or switch something on for you, to help you plan this work we try to stick as closely to these SLA's as possible. There might be the occasion where things will take a little longer (particularly around busier times of the year). Get in touch with us on success@airship.co.uk for any queries.
Airship Rewards | Typical SLA |
Unique code mechanic | 3-5 days |
|
|
Templates | Typical SLA |
New template | 5 days |
|
|
Activations | Typical SLA |
New integration switch on (Partner bridge) | 5 days |
New integration switch on (our bridge) | 7 days |
Setup of a new unit (including form, integrations etc) | 2 weeks |
|
|
Data | Typical SLA |
Data exports | 3 - 5 days |
Bespoke reporting | 5 - 7 days (depending on the complexity) |
Data uploads | 3 - 5 days (depending on the complexity) |