This integration is currently in BETA phase, meaning we will provide a bit of extra support and guidance with setup. If you have any questions, please contact us at Support@airship.co.uk
Send your feedback powered survey and contact data into your Airship account on a daily sync. Review Pro provides feedback solutions that seamlessly integrate with some of hospitalities largest customers.
If you use them as your feedback provider, you can get customer and feedback data flowing directly into your Airship account.
Getting started
Getting set-up with Review Pro is straight forward! You’ll need to obtain the following from Review Pro and provide to Airships customer success team:
An API key
An API Signature
A list of your Location Names and (Review Pro) Location IDs (Note, we can get these from the API if required)
Airship will request all surveys which were completed the previous day, from Review Pro, once per day.
What data is sent to Airship?
From Review Pro, we will get some core profile details and them some additional information will need to be asked in the form of a survey question.
Core fields captured
First name
Last name
Email address
Feedback
NPS score
Feedback date
Visited Date (used to create PoP)
Feedback type (Positive / negative / Neutral / Unknown)
Additional fields Airship can capture:
Email opt-in
Mobile opt-in
Dynamic Fields
We are also very flexible with the dynamic fields you might capture and want to market to based on the response. I.e. if you had a question of What is your favourite food? or what is your anniversary date? in the survey, we can configure the integration to store the response in a Dynamic field, and then you can use this to segment / target your audience.
We recommend capturing a Last visit date? question, as this will allow us to generate a PoP for the contact on that date.
Feedback type
Airship will define some rules to identify the overall rating of the feedback - which in turn can be used as part of segmentation and automation journeys.
If NPS score is between 9-10 - Feedback = Positive (1)
If NPS score is between 7-8 - Feedback = Neutral (2)
If NPS score is between 0-6 - Feedback = Negative (3)
If NPS is not in survey - Feedback = Unknown (4)
If you only capture scores within a 0-5 bracket, we will convert this into a NPS format (essentially doubling the score) to follow a similar rules.
In addition to this, we can store the scores of some key areas;
Service
Food
Drink
NPS
View your data in Airship
Once the connector is enabled, you will be able to see data flowing into your Airship account, by navigating to Folders & Groups.
To access your Contact Folders in Airship, scroll down to Contacts in the main menu and select Folders & Groups.
Contacts will be stored in a Folder called Review Pro and group named Feedback under each relevant unit/location, and can either be;
Additionally, if you wish to view the feedback items, you can view this under View Feedback, within a customer's record:
Historic Imports
Historic imports are supported by this integration, so we can do a 1 off initial load of all historic data into the platform if required.