Airship

Follow the below to create new email templates

How to create an email template

How to make changes to your email templates

Managing your email templates

Creating emails

Have you ever wondered how to optimise your emails when viewed in dark mode? Here are our top tips!

Creating Emails for Dark Mode

How to customise emails using the Airship Email Builder

How to customise your emails

Find out about emoji's on the Airship email builder

Using emoji's on the Email Builder 🥳(FAQs)🙋

Nathan Dorrian

Georgina Doyle

Anna Morton

Emails & SMS

Collect more DOB's for your Birthday marketing!

Targeting customers without a Date Of Birth (DOB) attached to their contact record.

How to add your Google Campaign Tags under Edit Link Attributes

Google Campaign Tags

Target your customers based on the feedback they have given after visiting your venues.

Ability to target based on Feedback sentiment

Do you need to view your email within this browser? Here's how!

How to view emails in a browser

How to effectively target your customers using Airships search tools.

Using Airships Inclusion and Exclusion tools

Before you send your campaign you’ll need to test your email to ensure everything is correct and good to go!

How to send a test send

Segment your audience based on room bookings!

Room Stay search

Want to target your customers based on the number of PoPs, assumed spend or booking type? Here’s how.

Visit Targeting

Missed an email? Here is how to manually resend it to your guest.

How to re-send an email to a guest (who didn't receive it) (📽️)

Lorna Fox

Creating and Sending

How to create your Audience with Airship's Audience Criteria

How to send to your segmented database

How to create links in emails

Want to target your database with an SMS campaign? Here’s how.

How to send an SMS in Airship

Emails that are scheduled but not yet sent can be viewed, updated or cancelled. Here’s how.

Viewing, updating and and cancelling scheduled emails

Targeting guests based on their favourite, last visited location or targeting everyone in the selected location

Smart Location filters

Oskar Smith

Megan Carrington

Anthony Green

The basics

Understand how you can use suppressions and inclusions when sending email campaigns ad

Using Suppression and Inclusions

Everything you ever wanted to know about checking the results of a subject line split test send.

How do I check the results of the split test send?

How to resend an email to contacts who did or didn’t take an action on a previous email broadcast...

Re-targeting contacts based on previous email interactions

One way to test your customers' preferences and increase the chances to get higher read rates.

How to send a split test email

Fancy giving your engagement milestones a whirl to target particular segments? Here’s how.

How to use Airship’s engagement milestones

Want to stick an email address in your body copy or call to action button? Here’s how to use the mailto link in Airship’s email builder.

How to use mailto links in the Airship email builder

How to re-send emails that have been lost, blocked, or filtered to spam.

How to re-send a lost email to a contact (who can't find it) (📽️)

Send location specific and tailored content to your customers!

How to target specific postcodes

How to send an email where there are frames that still need content.

Troubleshooting: email still has frames that need content

Into the detail

Airship allows you to set up content, specific to a unit, that can be merged in automatically to any emails that you send.

How to create merged content

In this article, you'll learn about merge tags and the ways in which you can use them to personalise your email campaigns.

How to use merge tags in your email campaigns

Merged content

A few little helpful tips for putting together winning email campaigns which are error-free, super engaging and look beautiful.

The golden rules for email marketing

Designing for email

Ever wondered why we don’t stick unique codes directly into the body of your email?

Why do we not issue unique codes directly into emails?

Design tips: How do I make my emails less blocky?

A few little helpful tips for writing winning subject lines and engaging body content which will maximise your email read and click rates.

Top tips for writing subject lines and body content for your emails

Why preheaders are important and best practice for using them

Using preheaders in your emails

Best practice

If you're seeing lower open rates or suspect your emails are landing in the junk folder, you’re not alone.

Why Are My Emails Going to Junk?

What can you do to build your domain reputation and avoid your emails landing in junk?

Email Domain Warming

Find out why your subscribers haven’t received your email campaign

Problems with emails not being received?

How to check if your email looks like spam.

How the Spam Check tool works

Learn about spam trap addresses, why they are bad for your sending reputation and what to do about them.

Spam traps and how to avoid them

If your staff are having trouble receiving Airship campaigns, you may need to whitelist email sent from Airship.

Improve deliverability to corporate network recipients with whitelisting

Everything you need to know about getting your content in front of your recipients

Email deliverability and inbox placement

Find answers and get help from Intercom Support and Community Experts

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