What is a contact profile? 🤔
A contact profile is a page in Airship that holds all the information Airship has on a single customer.
This includes their name, email address, mobile number, opt-in status, which groups they belong to, and a history of emails they have been sent.
You can use a contact's profile to view and manage their details directly, without having to make changes in bulk.
How to find a contact's profile 🔍
To access any contact's profile, go to Insights > Dashboard (classic) and search for the contact using their email address or mobile number.
More info: How to search for a contact's profile
What can you do from a contact's profile? 🔄
Update their opt-in status 📝
You can change whether a contact is opted in or out of emails and SMS messages. You would do this if a customer asks to be added to or removed from your mailing list, or if you need to correct their preferences.
✋ Only opt a contact in if they have given you written permission. This is a requirement under GDPR.
More info: How to update a contact's opt-in status
Add or remove them from a group 👥
Groups are used to organise your contacts and control who receives certain emails or SMS campaigns. From a contact's profile you can add them to a new group or remove them from an existing one.
More info: How to add a contact to a specific group
Re-send an email they cannot find 📧
If a contact says they never received an email, or cannot find it in their inbox, you can view their sent email history and re-send it directly from their profile.
More info: How to re-send a lost email to a contact
Delete the contact ❌
If a customer asks to be removed from your database entirely, you can permanently delete their profile. Under GDPR, you are required to action this within one month of their request.
⚠️ Deleting a contact is permanent and cannot be undone. If they simply want to stop receiving messages, update their opt-in status instead.
More info: How to delete a contact
Related guide:
Find out how to add a contact to your database manually: