Airship

Follow the below to create new email templates

How to create an email template

How to make changes to your email templates

Managing your email templates

Creating emails

Have you ever wondered how to optimise your emails when viewed in dark mode? Here are our top tips!

Creating Emails for Dark Mode

How to customise emails using the Airship Email Builder

How to customise your emails

Find out about emojis on the Airship email builder

Using emojis on the Email Builder 🥳(FAQs)🙋

✉️ How do I edit the "from name" on my emails?

Nathan Dorrian

Georgina Doyle

Anna Morton

Emails & SMS

Collect more DOB's for your Birthday marketing!

Targeting customers without a Date Of Birth (DOB) attached to their contact record.

How to add your Google Campaign Tags under Edit Link Attributes

Google Campaign Tags

Target your customers based on the feedback they have given after visiting your venues.

Ability to target based on Feedback sentiment

Do you need to view your email within this browser? Here's how!

How to view emails in a browser

How to effectively target your customers using Airships search tools.

Using Airships Inclusion and Exclusion tools

Before you send your campaign you’ll need to test your email to ensure everything is correct and good to go!

How to send a test send

Segment your audience based on room bookings!

Room Stay search

Want to target your customers based on the number of PoPs, assumed spend or booking type? Here’s how.

Visit Targeting

Missed an email? Here is how to manually resend it to your guest.

How to re-send an email to a guest (who didn't receive it) (📽️)

Lorna Fox

Creating and Sending

How to create your Audience with Airship's Audience Criteria

How to send to your segmented database

How to create links in emails

Want to target your database with an SMS campaign? Here’s how.

How to send an SMS in Airship

Find out how to pause, delete or view your scheduled emails.

How to edit a scheduled email

Targeting guests based on their favourite, last visited location or targeting everyone in the selected location

Smart Location filters

Megan Carrington

Stephen Evans

The basics

Understand how you can use suppressions and inclusions when sending email campaigns ad

Using Suppression and Inclusions

Everything you ever wanted to know about checking the results of a subject line split test send.

How do I check the results of the split test send?

How to resend an email to contacts who did or didn’t take an action on a previous email broadcast...

Re-targeting contacts based on previous email interactions

One way to test your customers' preferences and increase the chances to get higher read rates.

How to send a split test email

Fancy giving your engagement milestones a whirl to target particular segments? Here’s how.

How to use Airship’s engagement milestones

Want to stick an email address in your body copy or call to action button? Here’s how to use the mailto link in Airship’s email builder.

How to use mailto links in the Airship email builder

How to re-send emails that have been lost, blocked, or filtered to spam.

How to re-send a lost email to a contact (who can't find it) (📽️)

Find out how to filter your audience by postcode.

Targeting emails by postcode location 🗺️

How to send an email where there are frames that still need content.

Troubleshooting: email still has frames that need content

Oskar Smith

Into the detail

Airship allows you to set up content, specific to a unit, that can be merged in automatically to any emails that you send.

How to create merged content

In this article, you'll learn about merge tags and the ways in which you can use them to personalise your email campaigns.

How to use merge tags in your email campaigns

Anthony Green

Merged content

A few little helpful tips for putting together winning email campaigns which are error-free, super engaging and look beautiful.

The golden rules for email marketing

Designing for email

Ever wondered why we don’t stick unique codes directly into the body of your email?

Why do we not issue unique codes directly into emails?

Design tips: How do I make my emails less blocky?

A few little helpful tips for writing winning subject lines and engaging body content which will maximise your email read and click rates.

Top tips for writing subject lines and body content for your emails

Why preheaders are important and best practice for using them

Using preheaders in your emails

Best practice

If you're seeing lower open rates or suspect your emails are landing in the junk folder, you’re not alone.

Why Are My Emails Going to Junk?

What can you do to build your domain reputation and avoid your emails landing in junk?

Email Domain Warming

Find out why your subscribers haven’t received your email campaign

Problems with emails not being received?

How to check if your email looks like spam.

How the Spam Check tool works

Learn about spam trap addresses, why they are bad for your sending reputation and what to do about them.

Spam traps and how to avoid them

If your staff are having trouble receiving Airship campaigns, you may need to whitelist email sent from Airship.

Improve deliverability to corporate network recipients with whitelisting

Everything you need to know about getting your content in front of your recipients

Email deliverability and inbox placement

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.