⚠️ Do not opt in a contact unless they give you written permission to do so
Introduction
Sometimes you may need to manually update a contact’s preferences in Airship.
When to use this
Opting someone in: For example, a contact who is already opted-in for SMS asks to receive email offers as well. Or they opted out but later decide they want to be opted back in. Tip: Always ensure you have this request in writing to remain compliant with GDPR.
Opting someone out: For example, a contact asks you to manually remove them from your mailing list instead of using the "Unsubscribe" link themselves.
Related guides:
How to update a contact's opt-in status
Log into Airship
On the Overview page search for the contact using the contact search bar
Click the search symbol or press Enter on your keyboard to search the contact
Now on the right-hand side of the contact’s profile page are the Global opt-in preferences section
Click Yes or No for the relevant communication methods to change the opt-in status (Email, SMS, Call, or Post).
Confirming the change
When you click Yes or No, the preference is automatically saved.
A "Contact updated" confirmation message will appear near the top of your screen to let you know the change was successful.
