Airship

How to add a new location to your Airship account

Nick Forrest

Oskar Smith

Stephen Evans

Getting Started & Admin

How to log into Airship

If you can't remember your username, this guide will help you find it.

How to find out your Username

If you can't remember your password, this guide will help you reset it.

How to reset your password

Keep your Airship CRM secure by regularly updating your user list.

Keeping your Airship users up to date

Find out what a contact profile is and what you can do on it.

A brief guide on contact profiles

These are available from the Support team on request

🔑 Finding Your Account ID and Unit IDs

Need to update a contact's name on your Airship account? Here's what to do.

How to edit a contact's name

General admin

About Airship (brief)

🏷️ How do I change my account name?

General FAQs

All new users of the Airship platform have to set a password. Here’s how it works.

Activating your Airship account

Got a change to make to your unit / site details? Here’s how.

Updating Location details

You’ve signed up, you’re all set to start growing your database and creating the single customer view. Here are the next steps!

Onboarding with Airship

This article will help you configure your DNS records to allow Airship to complete your account for email sending.

Setting up your branded domain for email

Using 123-reg for your domain? Here's how to set up DNS records to use Airship

Creating DNS records on 123-reg

This article will help you configure your DNS to allow Airship to configure your account for email sending by creating new NS Records.

How to setup NS (Name Server) records to enable your Branded Domain for email

Airship Teams

Find out how long it takes our team to process your requests.

Airship SLA's

The ultimate how to guide on everything Airship!

The Airship Playbook

Plan out your birthday journey's to drive bookings into your venues.

Best practice for your Birthday journey

How to make the most of your PoP Segments

Best practice for your welcome journey

Find out what all of your stats mean with this step by step guide.

The Airship Dashboard explained

Find your way around the Airship Dashboard

Navigating the Airship Dashboard

All you need to know about managing who has access to your Airship account

How to set up and manage user accounts 👤

Georgina Doyle

Nathan Dorrian

Onboarding

At Airship, keeping your data secure and private is a top priority.

How We Keep Your Data Safe

When you use Airship, your data is securely hosted in the cloud, right here in the UK.

Where Your Data Lives

We know how important it is to keep your data private. At Airship, access to data is carefully controlled.

Who Can See Your Data (And Who Can’t)

We do everything we can to make sure Airship is reliable, but we also plan for the unexpected.

How We Prepare for the Unexpected

We take the security of your data seriously and that means being prepared in case something goes wrong.

How We Handle Security Incidents

We believe that individuals should have control over their personal data and we’re committed to helping your guests exercise those rights.

Privacy Rights

Here are answers to some of the most common security and privacy questions we receive

Security & Privacy FAQs

Sharing Sensitive Information Safely

Lorna Fox

Everything you need to know about how we keep your data safe

Our Approach to Security & Privacy

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.